When you place an order with us, you are making an offer to buy goods. We will send you an email to confirm that we have received your order.
Once we have checked the price and availability of the goods, we will email you again to confirm that we accept your order, and that a contract has been made between us.
In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. We will offer you another similar product or a full refund.
Add items to your basket and then checkout using our secure payment page, with Pay Pal or debit or credit card.
Delivery is Free and sent with proof of postage, once sent the products are your responsibility. We will not refund any goods that are not returned in a new condition , including all packaging.
Your goods will be despatched when all goods on your order can be packaged together for despatch. Normally goods will be sent within 2 days of order, if this is not possible we will notify you.
We do not stock all goods that we sell. Some goods may have to be ordered in from our suppliers who may also have to either manufacture the goods or order them from their own suppliers. Where this delay in despatch is likely, our site will show details of the number of working days that you will typically have to wait before we can despatch the goods.
You can collect your goods from our office in Borough Road, Burton on Trent, DE14 2 DA or delivered on to the Training site at Pirelli Stadium, Princess Way, Burton on Trent, DE13 0AR ready for your training.
This policy does not apply to the following goods, which are exempt from the right to cancel:
You can cancel your contract at any time up to 14 working days after the day of delivery (your statutory right is 7 working days). To do this, please email us or write to us, quoting your order number. We will email details of how to return the goods to us along with the RMA number to use.
You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage. You will be liable for any damage or loss of goods returned to us until the goods have been received by us in as new condition. For your own protection, we suggest that you use a reputable shipping company and recommend that you use an insured service.
If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value. If we send a shipping company to collect the goods from you and the goods are not available for collection, additional charges will be levied by the shipping company and consequently charged to you. Any charges will be deducted from your refund amount.
Please return the goods with their original undamaged packaging, labelling, complete with any accessories, manuals or other documentation and undamaged.
We will refund the original purchase price of the goods returned and received in satisfactory condition.
This cancellation policy does not affect your legal rights - for example, if goods are faulty or misdescribed.
Goods remain the property of LDC until paid for in full.
If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.